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From Top Performer to Supervisor

New supervisors learn to run daily briefings, coach their team, handle underperformance and report numbers to management.

2 days · 14 hoursIn-house or live onlineFor: Newly promoted supervisors and team leadersWorking title; confirmed once the course is registered on e-TRiS

Modules

  • Making the move to supervisor

    From top seller to leader of sellers.

  • Goals, KPIs and daily briefings

    Daily goals, the few numbers that matter, and a 10-minute briefing.

  • Floor coaching and feedback

    Coaching on the floor, in the moment.

  • Performance talks and conflict

    Performance talks and team conflict, handled early.

  • Rostering, delegation and onboarding

    Rosters, delegation and the first week of a new hire.

  • Motivating the team and reporting upward

    Keeping the team motivated and reporting results upward.

Related problems

New supervisors struggling

Low staff motivation

Build an outline for your team

Answer a few questions and get a tailored outline, with a 20-minute consultant call.

Start

OpDLab · HRD Corp Registered Training Provider